REGULAR RENTALS
Wildwood Resort requires a 2-night minimum stay on all weekends and a 3-night minimum stay on holidays.
All reservations will be asked for a one-night deposit at time reservation is made.
PAYMENT OPTIONS:
Visa, Master Card, Discover, American Express & Discover card accepted.
At the time of booking, a credit or debit card must be provided in order to pay for 50% of the reservation. The remaining balance is due 14 days prior to check in. This will be automatically charged to the card on file. On check out day, at 11:00 am, if there is a remaining balance, the card on file will be charged unless you have made other arrangements with the front desk.
CANCELLATION POLICY FOR CABIN RENTALS & RV RENTALS:
A guest will receive a full refund minus the credit card fee if cancelled before 30 days. A guest will receive a credit if cancellation within 30 days but before 14 days. A guest will not receive anything if cancelled within 14 days.
All Holidays, Tournaments, Events, Family Reunions, & Weddings – 30 day prior notice to the date of arrival or forfeit deposit. Convenience fee is non-refundable.
CANCELLATION POLICY FOR EVENT RENTALS:
Please refer to signed event contract.
ARRIVAL AND DEPARTURE:
CHECK IN TIME is 4:00 pm
CHECK OUT TIME is 11:00 am
All belongings must be removed from the cabin by 11:00 am.
No early check-in or late check-out allowed unless pre-approved. Failure to honor check-in/check-out times may result in additional fees unless an early check-in or late check-out has been confirmed by Wildwood Resort.
WILDWOOD RV SITES: LOCATED AT 100 SAN MIGUEL ROAD, ZWOLLE, LA 71486
Please find your RV site, park RV, and then drive down to the Wildwood Office to check in. The office is located at 129 Wildwood Drive, Zwolle, LA 71486.
Please let us draw your attention to our policies for Cabin Guests occupancy and Outside Visitors. The adherence to these guidelines helps to ensure that you as well as all other guests are able to enjoy the exclusivity of Wildwood Resort. We appreciate your understanding.
OCCUPANCY POLICY:
Each cabin has a maximum occupancy. We insist that this number of guests is not exceeded. Children, regardless of age, do count as cabin guests. Our cabins are priced for basic occupancy.
OUTSIDE VISITORS:
Wildwood Resort is private and not open to the public. Any and all outside visitors must register at the office, pay an entry fee, or an activity fee.
PET POLICY:
Please let us know about your fur babies prior to arrival.
$25 pet fee for small dogs (under 15 lbs)
$40 pet fee for large dogs (over 15 lbs)
Updated shot records must be presented upon check-in. Dogs must be leashed outdoors and kenneled when indoors.
Please do not allow pets on beds, furniture, or blankets.
Owners will hold the sole liability for their pets including but not limited to, damages, injuries to pet or others and any other instances that may occur. Wildwood Resort will not be liable. Please control barking.
SMOKING:
Smoking is not permitted inside the cabins at any time. Please feel free to smoke on the covered porch or anywhere outside. If an odor of smoke is detected inside the cabin upon checkout, a service fee of $250 will be assessed to handle deep cleaning charges.
TOWEL EXCHANGE POLICY:
You may exchange towels daily at the office during business hours. We only exchange what is brought in, we do not hand out extra, we do not deliver to the cabin(s), and we do not come out after hours to exchange towels.
OFFICE HOURS:
8:00 am till 5:00 pm, Monday thru Saturday
8:00 am till 1:00 pm, Sunday
All calls received after closing will be returned the next business day.
PHONE NUMBERS
Reservations: 800-341-3668
Office: 318-645-2509
EMAIL: staff@wildwood-resort.com
GOLF CART RENTAL
$65 per day rental fee. Drivers must be 18 years of age or older. Must stay on Wildwood property. A list of rules is given at the time of rental.
Personal golf carts are allowed for a $10 fee per day. SIDE BY SIDES AND OTHER ATVS ARE NOT ALLOWED.
EMERGENCY AFTER-HOURS CONTACT NUMBERS - FOR ON-SITE GUESTS ONLY 504-564-3691(Text or Call). Please call our office number during office hours to make reservations, not the after-hours contact numbers.
Sabine Parish Sheriff’s Dept. 318-256-9241
KEYS
There will be a $25 charge on keys not returned or keys lost.
DAMAGES
Missing or damaged furnishings will be charged to guests.
No BBQ or fish frying permitted on porches.
ACTS OF GOD
Acts of God are beyond our control. We respond as quickly as possible to limit the inconvenience.
Those things within our control and not due to the guest’s actions will be addressed immediately subject to the availability of service personnel.
We will consider each problem on its own merits.
LOST, STOLEN OR DAMAGED ARTICLES
Wildwood Resort and its employees are not responsible or liable for any guests’ or visitors’ possessions that are lost, left behind, stolen, damaged or destroyed while on the Wildwood Resort property. This includes any articles left inside or outside the buildings or facilities at Wildwood Resort or in the automobiles or boats of any guests or visitors.
PONDS & PIER
Our ponds are catch and release.
Lighted pier for night fishing
Please turn off the lights when finished.
FISH CLEANING STATION
Located on the private fishing pier. Please do not clean fish in and around Cabins.
ICE MACHINE
You may purchase an 8lb bag of ice during office hours.
Rokus in all cabins & complimentary WI-FI
POOLS
Pools open at normal business hours and close at dark.
No lifeguard - swim at your own risk. (A pool is inherently dangerous, good adult supervision is your responsibility.)
No running, diving or roughhousing is permitted.
Dangerous behavior will result in ejection.
Do not move any furniture or picnic tables / benches onto the decks & surfaces around the swimming pools
NOISE
Wildwood is a quiet, peaceful, family resort.
A noise curfew is in effect after 10:00 pm.
Vulgar language and rowdy behavior have no place at Wildwood.
No guest will be allowed to disturb other guests.
NO four-wheelers, ATVs, firearms or fireworks.
DRIVING
Many of our younger guests enjoy riding their bicycles on the roadways. You MUST drive very, very, slowly.
We reserve the right to refuse to serve anyone. These policies are designed to assure all a quality visit to Wildwood. We appreciate your cooperation!
